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Terms and conditions

1. Definitions

– “The Company” means Tastlys PTY (Ltd)

– “Commencement Date” is the date which these terms and conditions are accepted

– “Subscription Period” is the period for which a subscription is active

– “Working Day” is any day that is not a Saturday, a Sunday or a Public Holiday

2. Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

3. Acceptance of terms of conditions

These terms and conditions become effective when you complete the registration process and/or purchase a company product and constitutes a binding agreement between the Company and yourself. By completing the registration process or making a purchase, you certify that you have read and understood the relevant terms and conditions of use and disclaimers applicable and that you consider yourself bound thereby. The person signing or accepting these terms and conditions hereby warrants that he or she is duly authorised to accept these terms and conditions.

4. Privacy

You hereby acknowledge that the Company operates its direct marketing on an opt-out basis and that the Company may deliver emails until an unsubscribe request is made. The Company undertakes to ensure that an unsubscribe link is available on all marketing emails.

5. Fees and Payment

Subscription fees are payable monthly in advance.

Your credit/debit card will be billed on the day you make a payment and then subsequently every month on the 26th day of the month or the following working day. If the initial payment is made after the 15th the next billing period will only take place the following month. The cutoff date for orders is the last day of each month. If you order after that date you will then receive the following month’s box.

Once the billing cycle has run, you will receive a renewal order invoice and be billed for your monthly subscription. All online credit/debit card payments are processed by PayFast. Card Holders may go to www.payfast.co.za to view PayFast’s security policies. You also acknowledge that you will not be asked to re-enter the credit/debit card details for subsequent transactions. All transactions are fully secure and PCI compliant.

6. Order Policy

Only persons aged 18 years and over, who are legally entitled to do so, are permitted to place orders with the Company.

Only persons residing in South Africa may place orders with the Company. The Company will not deliver goods to addresses outside South Africa.

By placing an order, you represent and warrant that:
You are legally capable of entering into binding contracts;
You are at least 18 years of age; and
You agree to be bound by these Terms.
The contract will relate only to those Products whose dispatch we have confirmed in an e-mail. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate e-mail

Subject to clause above, the products and prices stated on the Website are only valid while stocks last or at the company discretion where due notice is given.

The products described or graphically represented on the Website may differ in colour, shape, form, design, contents and appearance from the final product delivered.

7. Delivery Policy

Orders will only be shipped once the Company has received full payment of the full purchase price for the goods and all charges and costs relating to the products.

Unless otherwise agreed or stipulated in your order or on the Website, your order will be delivered by the courier company specified by the Company, to the address provided by you during the order process. You must ensure that someone will be available at the delivery address during Business Hours (between 08:00 and 17:00 on Working Days) in order to receive delivery of the products. You will be responsible for any additional fees that may be charged by the courier if no one was available to receive delivery of the order at the address specified by you.

The Company will make every effort to ship orders on the 27th day of every month. If the 27th falls on a weekend or public holiday, the Company will ship on the following working day. Delivery will then take 3-5 working days. You will be notified from time to time of any anticipated delays with delivery and, in such circumstances, the updated delivery time will substitute and take preference over the delivery time stipulated in the confirmatory email or reflected on the Company invoice.

The Company will not be liable for any costs, loss, damages or claims incurred by you relating to an inaccurate or incorrect delivery address provided by you.

Orders are covered by the courier’s insurance, subject to the terms and conditions of such insurance.

8. Duration of Agreement and Subscription Period

This Agreement will commence on the Commencement Date and shall remain in force subject to termination in accordance with this agreement.

It is the customers responsibility to be aware of their account status and communicate any changes or error to the Company in a timely fashion in writing to info@tastlys.co.za

9. Cancellation and pausing of subscription

You may cancel or pause your subscription at any time prior to the agreed upon renewal date. However, if your subscription is active on the renewal date, your renewal order will be processed and you will be charged and receive any products related to the agreed upon subscriptions.

You may cancel, pause and resume your subscriptions by viewing them here: https://www.tastlys.co.za/my-account/subscriptions/

Alternatively email us at info@tastlys.co.za for assistance.

10. Rewards and benefits

10.1 Eligibility for receiving of any gift boxes (including but not limited to the Birthday and Christmas gift boxes) is subject to the subscription being active and having been active for the preceding 3 months.

10.2 Discounts and giveaways are at the sole discretion of the Company.

10.3 Menu rotation is subject to every three months of the calendar year and will be communicated via email.

10.4  Discounts are once off unless otherwise stated.

11. Price changes

Any subscription price changes will be communicated to customers a month in advance to taking effect.

12. Breach and termination

Should you fail to observe and perform any of the terms, conditions or obligations in this Agreement, then the Company shall be entitled, but not obliged, in its sole discretion and without prejudice to any of its rights that it may have in law, including the right to claim damages, without notice, immediately terminate this Agreement and recover all its costs related to such termination, including Legal Costs.

13. Amendment of this agreement

The Company reserves the right to amend this agreement from time to time without notice to you. Any new version of the agreement will be displayed on our web site together with the date on which it will become effective, which will never be less than 30 days after the date on which it is first displayed. It is your obligation to visit our web site on a regular basis in order to ascertain whether any amendments have been made.

14. Entire agreement, and no representations

This Agreement comprises of the entire agreement between the Parties in relation to its subject matter, and it supersedes any written or oral representations, be they express or implied, and any prior agreements between you and the Company.

No Party shall be bound by any express or implied term, representation, warranty, promise or the like not expressly recorded in this Agreement.

15. South African Law

This Agreement shall be governed by and interpreted according to the laws of the Republic of South Africa and, in the event of any conflict between or inconsistency in the laws applicable in the various provinces of the Republic of South Africa, the law as applied and interpreted in the Province of the Gauteng will prevail.

16. Failure to enforce rights

Failure by the Company to enforce a right as provided in this Agreement will not constitute a waiver in respect of that right.

17. Contact Information

If you have any questions or concerns about our terms & conditions, or about any part of our service we are always happy to help.

You can contact us using our contact form here: https://www.tastlys.co.za/contact-us/
or email us at: info@tastlys.co.za

All communications from the Company to you regarding subscriptions and purchased products or any legal matters will be made using the email address related to your registered account unless otherwise stated.